Returns & Exchanges

 

If you want to return your package please email us at [email protected] with your order number and your return request.
A DHL courier will be soon at your place where you must give him the return papers that we have put together in your shoe box. Then put the shoes and the receipt in the original shoe box and pack it in a shipping box or packaging bag before give it to the courier. Otherwise it may be destroyed during the shipping route.
In case you want a refund you have to be charged a 15$ shipping fee which will be finally deducted from your total refund. The initial shipping fee ( if there is one ) is not refunded unless there has been a mistake by us or in case of defective product. We need maximum 14 days after receiving your package to make the refund.
Now, if you want an exchange with another product ( e.x. different size or colour ), then the shipping fees for the first exchange are free.
Any other shipping fees after the first exchange are charged to the customer.
A 15$ shipping fee applies if you don’t return the shoes in their original shoe box or if the original shoe box has been destroyed due to false packaging.
You must return the products in their initial situation without having used them for any reason, in maximum 14 days after your receiving date.
If you have any other problem or question please don’t hesitate to send us an email at [email protected].